Terms of Service

Last updated 3/12/2023

Thank you for considering a writing or consulting package from JobJenny.com, LLC. Please be sure and read our Terms of Service closely as, when you check the “I have read and agree to the Terms of Service” box at time of order, you are confirming that you are in full agreement with the practices and policies outlined here. Failure to review the Terms of Service in its entirety does not constitute waiver of the Terms or its application.

Terms & Conditions:

JobJenny.com, LLC (“Company”) requires full payment in advance of completion of services.

At time of purchase, you will see a statement on the order page indicating when we are kicking off new client projects for the coming month. The date reflected will represent the earliest date available for ALL incoming clients for that month. This date typically occurs in the second week of the month as we will be finishing our work with the prior month’s clients during the first week of each new month.

We offer incoming customers the opportunity to schedule consulting time on a “first-ordered, first-dibs-on-the-calendar” basis. This means that you will have the greatest opportunity to secure an early month consulting slot if you select your appointment shortly after receiving a project kickoff email from our team.

For all services, your project kickoff email will arrive by the end of the business day following our receipt of your order. (e.g. if you order at 6:30 a.m. PT on a Tuesday, you will receive your kickoff email by EOB on Wednesday.) Please note that we are located in the Pacific Time Zone.

Client understands that Company provides customized documents and services that are specific to the goals, experiences, challenges, and target jobs of each individual. We are not a resume mill. We take our time to get your project right so we are generally unable to accommodate any rush assignments. Please be sure and review the specific details for any service you invest in so that you are clear on standard turnaround times. You will find these outlined on the order page for your selected service at time of purchase.

Company reserves the right to extend project time frames should unforeseen circumstances arise, including staff illness or injuries, extreme weather events, or family emergencies. Should such a circumstance arise, we will contact you within 5 business days to discuss potential options for timely project completion.

All writing services come with a set number of revisions. These are outlined on corresponding order pages. Client agrees to provide comprehensive feedback, questions, and revisions when the first draft is presented. Once the revised draft is presented, it is for purposes of final review and minor edits, which Client agrees to provide in writing within 7 business days unless prior arrangements have been made with Company. Any major revisions requested after a revised draft has been presented will be considered expanded scope of project and billed at $275/hr.

Client understands that the quality of any writing project relies upon your willingness to share comprehensive information via questionnaire (which will be provided at project commencement) and consulting input. Failure to provide this information may negatively impact the quality of the finished project.

Delays & Reinstatement Fees

Client agrees to provide timely feedback and response to all requests for information or feedback as means to ensure Company can maintain a consistent schedule and provide exceptional service to all current and future customers. If a project has stalled, Company will make reasonable efforts to get Client back on track. Company reserves the right to consider a project abandoned and complete should the Client fail to communicate or respond to requests for followup for a period of 60 days or more through the duration of the project.

If a project closes due to Client’s non-communication (as outlined above), Company may consider reinstating remaining services, depending on current workload and obligations. In this instance, Client will be subject to a reinstatement fee of 18% of total project fee, as well as the difference between current package pricing and price at time of purchase. Company is under no obligation to reinstate the package after closing out the project due to inactivity, but will make every effort to ensure all clients get the maximum value out of their investments.

(Questions about our return policy? Check out our FAQs)

Acceptance of Written Deliverables

After Company shares documents for review, Client agrees to provide feedback, request edits, or approve of content within 10 days. After 10 days, Company will consider the document approved and complete.

Confidentiality

Your identity and the nature of your sessions will be kept private from any third parties unless you provide written consent. This extends to any instance in which you refer a future client. Company will not assume that this individual knows you have personally engaged our services on prior occasion, nor will we reveal this to the referee, unless the individual expressly indicates–verbally or in writing–prior knowledge that you have worked directly with us, and that you shared this information with the referee.

There are 2 exceptions to confidentiality:

1. When disclosure is imminent to prevent harm to yourself or others;

2. When legal demands require that confidential material be released;

Liability

Company is not liable for any inaccurate, incorrect, or misleading information in the prepared materials; Client has an opportunity to review the materials and approve the entire content prior to delivery. Company will not confirm or attempt to verify information provided by Client and will not be responsible for the accuracy or truthfulness of the information provided by Client. Company is not responsible for consequential damages of any kind that client may incur from inaccurate documents and Client agrees to hold Company harmless from any such liability.

Quality / Satisfaction Guarantee

Company guarantees quality work and commits to supporting each Client in maximizing the effectiveness and impact of any documents we produce and counsel we deliver on your behalf. We do not guarantee a job, promotion or other result apart from our counsel or written documents. In engaging our services, you agree that you have full responsibility for building and executing an impactful job search, career pivot, or professional growth strategy.

In engaging the services of JobJenny.com, LLC, you expressly agree to all terms outlined in this agreement. If you have any questions, check out our FAQs or don’t hesitate to contact Alisa Hill, Director of Strategy & Operations, at alisa@jobjenny.com.